Technical & Application Support
Support for hardware, cloud platforms, configuration and connectivity, with clear user guidance and structured escalation.
Technical Support · Operations · Systems · Workflow Improvement · Payment Operations
Toni D'Antonio
Application Specialist | Technical Support, Systems & Operations
With hands-on technical and operational experience, I have worked across application support, payment and marketplace operations. I troubleshoot issues, improve recurring processes and build practical tools that make work clearer and more reliable.
10+ years across support & operations
6+ years at Catawiki
About me
Systems, operations and practical improvement.
Current application support
I am based in the Netherlands, originally from Italy, and currently work as an Application Specialist at TimeMoto, supporting customers with technical, configuration, connectivity and product-usage questions.
Practical systems & tool building
I work comfortably with systems, map processes and spot avoidable manual steps. I use Google Sheets, Apps Script and AI-assisted prototyping to create practical tools for real operational needs.
What I bring
Technical, operational and systems experience applied to practical problems.
Operational Problem Solving
Find where recurring work breaks down, clarify the cause and identify a workable improvement.
Systems & Workflow Thinking
Map information, decisions and handovers across people and systems to make workflows easier to follow.
Payment Operations
Refunds, settlements, chargebacks, incoming payments, seller payout blockers, payment-provider follow-up and reconciliation-related checks.
Workflow Automation & Tool Building
Build practical Google Sheets, Apps Script and AI-assisted tools for scheduling, matching and operational tracking.
Cross-Functional Collaboration
Coordinate with Support, Operations, Product and Finance teams to resolve issues and move work forward.
How I work
Simple, structured improvements for real operational problems.
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Understand
Clarify the problem, its impact and the immediate blocker.
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Map
Trace the systems, information and handovers involved.
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Improve
Fix the issue, simplify the process or build a useful tool.
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Keep it usable
Choose a clear solution people can maintain.
Professional background
Experience across applications, payments, data and customer operations.
TimeMoto · Aug 2026 - Present · Netherlands
Application Specialist
Provides technical and application support for TimeMoto hardware, cloud-based solutions and time-registration environments, including TimeMoto Cloud1, Cloud2 and connected devices.
Troubleshoots system, configuration, connectivity and user issues, gives clear customer guidance, documents relevant technical details and escalates cases requiring further investigation.
Supports customers in English and provides Italian-language backup where required, coordinating with Application Specialists, Customer Service and other internal teams.
Catawiki
Customer Operations & Payment Operations
Progressed through three roles over 6+ years across Customer Experience, Senior CX and Payment Operations.
- Payment Operations Specialist
- Senior Customer Experience Specialist
- Customer Experience Specialist
Handled refunds, settlements, chargebacks, reconciliation-related checks, seller payout blockers, payment-provider follow-up, complex escalations, disputes, shipping and customs issues, high-value customer cases, documentation, training, buddy support and process improvement.
Gracenote / Nielsen
EyeQ Editor | Data Quality & Product Information
Maintained EyeQ/GVD product and EPG data quality, used Excel reports and structured checks, and supported accurate product information in a data-focused operational environment.
Any Lamp
B2B/B2C Customer Sales Representative
Supported business and consumer customers with quotations, orders, product questions, complaints, stock availability, delivery follow-up and internal coordination.
Ipsos
Telephone Survey / Call-Center Agent
Outbound telephone surveys, structured scripts and adapting communication to a wide range of people while keeping it professional.
TC Sistema Servizi
Helpdesk Support | TIM Dealer Support
Provided first-line technical helpdesk support for TIM dealer/store channels, including CRM workflows, SAP-related user support, stock-support procedures, troubleshooting and escalation follow-up.
Systems & Tools
Comfortable working with:
Cloud platforms
Hardware & device configuration
Time & attendance systems
CRM systems
Zendesk
Kustomer
SAP
Jira
Google Workspace
Microsoft Office
Outlook
Excel
PowerPoint
Google Sheets
Operational tools
Featured operational projects
Projects built around real operational workflows.
Practical projects built around recurring operational problems, from job applications and workforce scheduling to rental matching and small-business order management.
Job Application Workflow Tool
Applyr — CV Organization Tool
A structured operations tool built to track job applications, generate and organize CV versions, and keep application documents clear.
Job Application Tracking
CV Generation
Document Organization
Practical Automation
Process Improvement
Product preview
Auto tour
Operational Workflow Demo
Laundry Management
A practical operations demo designed around the daily workflow of a small laundry business, bringing customer records, orders, statuses and pickup information into one structured workspace.
Designed to make daily order tracking clearer and reduce the need to manage customer and order information manually.
Customer Records
Order Tracking
Status Workflow
Pickup Management
Operational Dashboard
Italian / English UI
Laundry preview
Auto tour
Operational Workforce Planning Demo
Workforce Scheduler
A workforce-planning tool for managing staffing across daily, weekly and monthly views, while keeping availability, absences and staffing requirements connected to scheduling decisions.
I built the planning flow around the information needed to decide who should work, when and where — including employee availability, absence context, assignment details and staffing targets by position and location.
Demo project · All names, employee records and operational data shown are fictional.
Daily / Weekly / Monthly Planning
Staffing Requirements
Availability
Absence Planning
Assignment Management
Employee Records
Workforce preview
Auto tour
Rental Agency Workflow Demo
TheHouseHunting
A rental-agency workflow tool that brings client requirements, property records, explainable matching, viewings and follow-up into one structured workspace.
Designed around the operational process of moving from a client's rental requirements to suitable property matches and scheduled viewings while keeping the reasoning and follow-up visible.
Demo project · All names, contact details, properties and operational data shown are fictional.
Client Requirements
Property Matching
Explainable Matching
Viewing Management
Operational Follow-Up
Rental Workflow
Rental workflow preview
Auto tour
Automations & workflow tools
Smaller tools for recurring operational work.
Operational Google Sheets Automations
Google Sheets and Apps Script automations for process visibility, reminders, document handling and recurring operational checks.
Less manual work, better visibility across repeatable tasks.
Gmail / Stripe Workflow Automation
Centralized incoming Stripe emails and payment-related correspondence into a shared spreadsheet.
Clearer team intake, less duplicated email handling.
Guided Invoice & Credit Note Workflow
A guided spreadsheet and sidebar flow for seller credit notes and invoices, with dynamic fields, reference logic and PDF output.
More structure and consistency for recurring invoice tasks.
Technical projects & exploration
Hands-on technology & tool building.
My interest in technology started long before AI. In my early twenties I built my own PC from components, experimented with music production using Ableton and drum machines, and helped with the technical setup of concerts, fashion shows and events in Italy. I have always learned best by trying things myself, understanding how they work and solving practical problems.
That same approach later moved into spreadsheets, automation and operational tools. Over time I built Google Sheets workflows, Chrome extensions and small technical experiments, and more recently complete workflow projects around job applications, workforce scheduling, rental matching and small-business operations.
AI has become part of that process, especially for learning, prototyping and building faster, but the interest in systems, technology and practical problem solving came much earlier.
Workflow automation
Google Sheets & Apps Script
Operational tools
Chrome extensions
Python experiments
AI-assisted prototyping
Systems thinking
Practical problem solving
AI Orchestration · Personal project
BuildPilot — AI Project Orchestrator
I built BuildPilot to coordinate multiple AI coding agents across my software projects. It structures work, routes tasks between Claude and Codex, verifies results and pauses for human approval when needed.
It combines AI planning, execution, testing and review with project memory, cost control and explicit decision gates — turning a multi-agent workflow into one controlled system.
Currently in active development.
AI Orchestration
AI Agents
Claude & Codex
Human Approval
Verification
Project Memory
Cost Control
BuildPilot preview
Auto tour
Personal projects
Published Chrome extensions
Published tools created for learning, productivity and understanding how people interact with simple products.
Featured extension
Spreadsheet Connector
Created Nov 2023Spreadsheet Connector is a spreadsheet productivity tool. It shows my ability to understand a user need, build a simple tool around it, publish it and think about the user experience.
Short-term Reminder
A simple reminder tool created to support short-term task tracking and personal productivity.
Easy Calculator
A lightweight calculator extension created as a simple utility project.
Recommendations
Selected feedback from Catawiki managers.
Short excerpts from recommendation letters. Full letters are available on request.
“Toni consistently demonstrated a strong work ethic, reliability, and a proactive mindset.”
“He played a key role in resolving a critical issue with one of our payment service providers.”
Traduzione dall'originale in inglese.
Payment operations
Ownership
Automation
“Toni demonstrated a strong customer-centric mindset and an exceptional ability to build trust with customers while balancing business needs effectively.”
“He quickly becomes capable of anticipating potential risks, identifying inefficiencies, and proactively proposing practical improvements.”
Traduzione dall'originale in inglese.
Customer trust
Complex cases
Process improvement
Contact
Connect on LinkedIn.
Interested in opportunities across application support, operations, systems, workflow improvement, payment operations and platform operations in the Netherlands.
CV available on request via LinkedIn.
Location
Amsterdam, The Netherlands
LinkedIn
Connect on LinkedIn